Online Ordering Policy

• Our call-in hours are from 10:30 AM – 7:00 PM Eastern Standard Time, Monday, Thursday and Friday.
  Tuesday & Wednesday 10:30 AM – 6:00 PM and Saturday 10:30 – 5:00

To place a phone order:
Call Kostume Room – 616-530-5904 and ask for Gayle

Orders are usually processed within 1-2 business days (no holidays).

SHIPPING

We only ship Monday thru Friday (no holidays), and the order processing may take between 1 to 2 business days. We reserve the right to change shipping methods at any time. In the continental US, we ship via either UPS or US Postal Service.  Shipment will usually arrive within 2-4 business days, (after order is shipped), for most of the continental United States. However, THIS IS NOT A GUARANTEE.

Military addresses, Hawaii, Alaska

Orders shipped to APO/FPO Military Addresses or to Alaska or Hawaii will be shipped via the US Postal Service at published Postal rates plus up to a $5.50 handling fee.

2 Day, Overnight & Expedited Shipping

If you would like expedited shipping (second day air), or overnight shipping, there will be an additional charge depending on the weight and size of the package, and the shipping method selected.

International Shipping

We are not offering any shipments at this time outside the United States and Canada.

CHECKOUT

Our checkout is secure. A new window will open and you will be asked to submit your credit card information. If this does not happen, please turn off your pop up blockers and resubmit your order. You will have not successfully completed your order until you have received an email confirmation.
We reserve the right to change the shipping mode to provide the most efficient means for our customers.

REFUSED/UNDELIVERABLE ORDERS

Shipping and handling fees are non-refundable.

Payment Methods & Pricing

We accept PayPal. NO PERSONAL CHECKS ACCEPTED, or C.O.D.’S.
Pricing on our web site is kept current and up to date, but please note that pricing is subject to change without prior notice.